It's been a busy few months for us all since we met in May on our Member Zoom meetings and we are looking forward to catching up again in person at the HLA Conference in September.
Over recent weeks there have been a couple of updates from the Gambling Commission and we have launched our very own Raffles Questionnaire following discussions at the May meetings. We also have an exciting opportunity to join our HLA Board of Directors!
Spring Raffle Questionnaire
The HLA recently launched a Spring Raffle Questionnaire to allow members to share statistics from their recent raffles to benchmark against other member raffles.
The questionnaire results will be collated following the closing date on Friday 2nd September and shared at the HLA Conference in September as well as at future member meetings.
Complete the Spring Raffle Questionnaire
HLA Conference
Our annual conference is now just 6 weeks away, but there's still time to book your place! We're looking forward to holding the conference at a new venue this year on 14th and 15th September (plus 13th as Night Prior) with an exciting agenda of speakers, presentations and networking opportunities.
Gambling Commission Industry Statistics
The Gambling Commission recently published their revised statistics for the year April 2020 to March 2021. The statistics provide the latest information on each industry sector – arcades, betting, bingo, casinos, gaming machine manufacturers, lotteries and remote gambling, with a summary available on the Gambling Commission website as well as the full statistics available to download in excel or pdf format.
Access the Gambling Commission Industry Statistics
Improving Complaints Handling
The Gambling Commission has also updated its guidance on handling complaints, including tips on how to handle complaints and guidance on providing details for ADR providers.
View the Gambling Commission Advice for Handling Complaints
Access the Gambling Commission Good Practice for Complaints Tips
The HLA Board of Directors are now seeking expressions of interest from suitably qualified candidates to join them in managing the affairs of the HLA and shaping its direction in the upcoming period.
Please see the Directors Policy and Responsibilities and HLA Job Description.
Nominations close 27 August 2022. The nomination panel will review the submissions and respond within the following week. It is essential that nominees have already gained approval from their Hospice to stand for the Board.
If you are interested but have queries, please contact Colette Norman on 07734 365 697 or This email address is being protected from spambots. You need JavaScript enabled to view it. for an informal and confidential chat.
